Priorité Hotline: 0800 88 11 12
My Service Order My Service now as an ongoing subscription or single support package at a fixed price. Order online here or by phone: 0800 88 11 12.

Exclusive offer for Priorité customers:
three months of your My Service Plus subscription free of charge (worth CHF 87).

Your technical support – simple and quick.

My Service: professional support by subscription 

Problems with your computer, printer, tablet or smartphone? They'll soon be a thing of the past thanks to the My Service experts. They're ready to help you with all of your issues and questions. Personal support is available by phone, in the Swisscom Shop or onsite for maximum convenience.

Benefit from your Priorité status:

  1. Order now and benefit: two months free
  2. No telephone waiting periods: you'll be put through to the first available employee
  3. Device protection for maximum security:
    no unauthorised access to your computers or smartphones – guaranteed.

My Service services

Advice and tips


For your home network and all devices like computers, notebooks, TVs, smartphones etc.


For software like Office programs and mobile apps

Maintenance & setup


On computers, tablets, printers, smartphones etc.


For e-mail accounts (e.g. Outlook) on computers and smartphones


On anti-virus programs, firewalls and e-mail encryption

Technical support


For software and
data security


For using programs
and data


For solving technical

Recommendations for Priorité customers


My Service

Standard subscription

Plus subscription


For small households, incl. regular support

For small families and small offices,
incl. regular support

📞 Telephone



🛍 Support in a
Swisscom Shop

Included (for smartphones and tablets)

Included (for smartphones and tablets)

🏡 Support at
your home

Time-based billing (CHF 40.- per 15 min)

✓ Free call-out (worth CHF 80.-)

Time-based billing (CHF 40.- per 15 min)

✓ Free call-out (worth CHF 80.-)

💻 Ongoing service optimisation  

Included for 1 PC*

Included for up to 3 PCs*


CHF 19.-/mth

CHF 29.-/mth


* Incl. ongoing security reviews/performance optimisation. My Service offers help programs that check your computer for vulnerabilities on an ongoing basis and automatically resolve minor issues.

** See Fair Use Policy. See Terms and Conditions of offer for details.

My Service offer conditions (PDF, 129kB)

My Service offers without a subscription

You need urgent support with a technical issue, but don't have a My Service subscription? No problem. Give us a call and we'll help over the phone or onsite:

Mon-Fri: 8 am - 9 pm
Sat: 8 am - 5 pm
Calculated according to time needed:
CHF 40 per 15 mins
Travel costs for onsite support: CHF 80

0800 822 830:

Exclusively for Priorité customers
No telephone waiting periods

Do you have any questions about My Service?

Write us via the contact form or call us for a personal consultation:
+41 (0)800 88 11 12.

We look forward to assisting you!

Order a My Service subscription

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