Priorité Hotline: 0800 88 11 12
My Service Order My Service now as an ongoing subscription or single support package at a fixed price. Order online here or by phone: 0800 88 11 12.

Exclusive offer for Priorité customers:
three months of your My Service Plus subscription free of charge (worth CHF 87).

Saves you hassle with smartphone problems. And the children.

My Service Hotline 

My Service offers you support in emergencies or ongoing help as part of a subscription. Both on attractive terms. We take care of your technical problems: immediately on the phone, directly in the Swisscom Shop or conveniently at your home or office. You can also enjoy all My Services on demand, billed per time. My Service support packages provide you with popular services at an attractive flat rate ? no matter how long it takes. Our experts will also be happy to come to your home or office.


0800 822 830 

Call now for immediate help

Monday to Friday 8am – 9pm
Saturday 8am – 5pm

My Service
Standard subscription

Perfect for people who want support on a regular basis.


On the phone
  • included

In the Swisscom Shop
  • included
  • only for mobile devices

At your home or office
  • one visit included
    (up to 60 minutes, followed by time-based billing)
  • no call-out fee

Number of computers included
  • 1
  • Constant security checking/performance optimisation
 
  19.– / month

Order now

My Service
Plus
subscription

Perfect for families and offices who want support on a regular basis.


On the phone
  • included

In the Swisscom Shop
  • included
  • only for mobile devices

At your home or office
  • one visit included
    (up to 120 minutes, followed by time-based billing)
  • no call-out fee

Number of computers included
  • max. 3
  • Constant security checking/performance optimisation
 
  29.– / month

Order now

My Service
Premium subscription

Perfect for people who would like frequent support at their home or office.

On the phone
  • included

In the Swisscom Shop
  • included
  • only for mobile devices

At your home or office
  • included




Number of computers included
  • max. 5
  • Constant security checking/performance optimisation
 
  69.– / month

Order now
  • The minimum contract term for the subscription is 12 months.
  • Fair use policy: the subscription is valid for one household/SME and up to 12 incidents every six months.
  • The security check per additional computer is CHF 10.–/month
  • Phone support is per remote access to your devices.
  • Additional costs may be incurred for the purchase of required devices (e.g. external hard disks) or services (e.g. online back-up services).
  • The Swisscom Shop only offers services for smartphones and tablets.

My Service terms and conditions
My Service offer conditions (PDF, 129kB)

Package 1

Setting up e-mail

  • Setting up e-mail on smartphones or computers
  • Including a brief introduction


 
  40.–

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Package 2

Data transfer

  • Data transfer to smartphones
  • Up to 500 photos, including videos



 
  40.–

Order now

Package 3

Virus removal

  • Removing viruses from computers or laptops
  • Including virus protection


 
  80.–

Order now

Package 4

Performance optimisation
  • Security check: viruses, firewall etc.
  • Performance optimisation for computers or laptops, over the phone per remote access
 
  160.–

Order now

We will also be happy to assist you in your home or office. We charge an additional flat-rate call-out fee of CHF 80.–. The Swisscom Shop only offers services for smartphones and tablets.

My Service terms and conditions
My Service offer conditions (PDF, 129kB)

Order My Service now

 

I wish to order My Service as a subscription
I wish to order individual My Service support packages
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