Priorité Hotline: 0800 88 11 12
Mobile phone replacement Have you lost your mobile or is it not working? If so, simply call the Priorité Hotline on 0800 88 11 12 and get reconnected immediately, wherever you are in the world. This service is of course free of charge for calls from Switzerland, while our number for international callers (+41 62 286 12 12) is subject to charge.

Quick and uncomplicated worldwide.


On working days in Switzerland, you can pick up a replacement device at the nearest Swisscom Shop. If you need the replacement phone really quickly, we'll send it free of charge via express courier to exactly where you need it.  This generally takes only two to four hours.

You can even receive a new mobile phone within a few days when abroad via our free express service. You only have to cover the costs of the replacement device, which we offer to you as usual at the special Priorité conditions.