Priorité Hotline: 0800 88 11 12
My Service Order My Service now as an ongoing subscription or single support package at a fixed price.

Order online here or by phone:
0800 88 11 12.

Your technical support – simple and quick.

Your own My Service subscription 

Problems with your computer, printer or smartphone? The My Service experts are ready
to help you with any technical issues or questions. Personal support is available by phone, in the Swisscom Shop or on your premises for maximum convenience.  


Your Priorité benefits:

  1. Order now and get three months free.*
  2. No more hanging around on the telephone: you?ll be put through to the first available
    employee.
  3. Maximum device protection: ongoing security review and performance optimisation for
    your computer.

* Minimum discount for Priorité customers. Higher limited-time-only discounts are possible at any time.

My Service services

Advice and tips

✓ 

For your home network and all devices like computers, notebooks, TVs, smartphones etc.

✓ 

For software like Office programs and mobile apps

Maintenance & setup

✓ 

On computers, tablets, printers, smartphones etc.

✓ 

For e-mail accounts (e.g. Outlook) on computers and smartphones

✓ 

On anti-virus programs, firewalls and e-mail encryption

Technical support

✓ 

For software and
data security

✓ 

For using programs
and data

✓ 

For solving technical
problems

Recommendations for Priorité customers

Standard subscription

For small households

Plus subscription

For families

Telephone support
Included

Telephone support
Included

Support in a Swisscom Shop
Included (for smartphones and tablets)

Support in a Swisscom Shop
Included (for smartphones and tablets)

Support at your home
Time-based billing (CHF 40.- per 15 min)
Free call-out (worth CHF 80.-)

Support at your home
Time-based billing (CHF 40.- per 15 min)
Free call-out (worth CHF 80.-)

1 PC
Ongoing service optimisation 1)

1 PC
Ongoing service optimisation 1)

Swisscom Academy
50.- voucher included 2)

Swisscom Academy
50.- voucher included 2)

CHF 19.-/mth

CHF 29.-/mth

1) Constant security check/performance optimisation are included. My Service provides you with help programs that constantly check your computer for vulnerabilities and fix small errors automatically (number of PCs depend on subscription).

2) More about Swisscom Academy.

* Fair use policy applies. For further details see My Service offer conditions (PDF, 107kB).

My Service offers without a subscription

You need urgent support with a technical issue, but don't have a My Service subscription? No problem. Give us a call and we'll help over the phone or onsite:

Mon-Fri: 8 am - 9 pm
Sat: 8 am - 5 pm
––––––––––––––––––––––––– 
Calculated according to time needed: 
CHF 40 per 15 mins 
Travel costs for onsite support:
CHF 80

For individual service, please contact the My Service hotline directly:
0800 822 830
Exclusively for Priorité customers:
No telephone waiting periods.

Do you have any questions about My Service?

Write us via the contact form or call us for a personal consultation:
+41 (0)800 88 11 12.

We look forward to assisting you!

Order a My Service subscription

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