Priorité Hotline: 0800 88 11 12
Priorité services

An even better service – exclusively for you.

servicePlus: Security
Your trust is very important to us. 

 servicePlus: SecurityYour trust is very important to us.

With Swisscom Priorité, you can always rely on rapid assistance. Smartphone lost, TV-Box defective, SIM card missing? No problem – we offer you free, no-nonsense support for added peace of mind. 


servicePlus: Experience
When service becomes an experience. 

 servicePlus: Experience - When service becomes an experience.

Our idea of service is probably not what you?re used to. Swisscom Priorité goes further. With free extras to make your life easier. With attentiveness that frees up time in your day-to-day life. 


servicePlus: Get involved
You make Swisscom even better. 

 servicePlus: Get involvedYou make Swisscom even better.

What do you want from Swisscom? We value your opinion. It helps us tailor our services to your needs.

Our aim is to constantly improve and expand our products and services. And what could be better than asking our experienced Priorité customers? When you share your experiences with us, we can ensure continuous improvement. 


The best team.
Just for you. 

 The best team. Just for you.
The Swisscom Priorité Hotline is just for you. Our most experienced and competent agents will make sure you always feel well looked after.

'My special moment with Priorité'

Priorité – we chose the name because you as our customer are always our main focus. In four short film portraits, customers and advisors share moments when the concept behind Priorité was exemplified in a personal experience.


Olivier Racine 

Olivier Racine is an explorer and author who lives in Lausanne. For him, there is simply nothing that comes close to Swisscom and the service he receives from Priorité. Hear about how we helped him out of a truly precarious situation in just five minutes.

Gregor Kettelhack 

Priorité consultant Gregor Kettelhack talks about why the most memorable experiences with Priorité customers are sometimes those closest to home. And why differentiating between working hours and off-duty time becomes completely irrelevant in such cases.

Francesco Rappa 

Francesco Rappa, entrepreneur and politician has been a Priorité customer from the very beginning. He tells us how he once had to put Priorité’s personal service to the test in a very pressing matter.

Andrea Bernat 

Priorité agent Andrea Bernat appreciates the excellent teamwork between the different specialists alongside him. Their combined know-how allows him to resolve even the most complex customer issues quickly over the phone.


Take advantage now:
3 months free 

From setting up email to installing wifi, and from backing up your data to MyCloud to configuring your printer, our My Service employees can assist you with all your technical issues and questions.

Your Priorité benefits:

  1. Order now and benefit from three months free
  2. No telephone waiting periods
  3. Device protection for maximum security

Even closer to Priorité:
My Swisscom app and Swisscom customer center 

View invoices and contracts, extend your subscription or get technical support. Simple. There’s almost nothing you can’t do on your computer via the My Swisscom app or the Swisscom customer center. And we’ve now integrated Priorité even more closely into both portals: just click on the Priorité logo next to your name to go directly to the world of Priorité. Even better service.

Go to Swisscom customer center


My Swisscom app and Swisscom customer center