For 10 years now, we have been committed to offering you the best possible service with Priorité. These 10 exciting and eventful years have, together, given rise to a single story made up of the experiences of each and every one of our customers. A story that you, too, are a part of. We'd now like to capture this for posterity in what is perhaps the closest thing to a memory: a short film. Because only our customers can truly embody Priorité in an authentic way. We're therefore looking for three people to share their personal Priorité experiences with us and tell us what makes Priorité so special in their eyes. We want to hear about their favourite memories, whether they're uplifting, funny or totally unique. The brief portraits will be published here later.
Tell us your own personal Priorité highlight. We'll invite you to our film studio in Zurich and reward you with a credit note worth CHF 200. Enter now! The three participants will be drawn at random.
After this informative and eventful day, you can return home and impress your own guests with your new confectionery and patisserie skills.
This column shows you what 'even better service' means to us. Going the extra mile, always finding a solution. Just for you. This not only makes our customers happy, it also makes our team even more motivated. Georg Schmid explains how it works in practice.
For Georg Schmid, the Priorité customer service team is always the first port of call if one of his devices doesn't work. The hotline never leaves him waiting and always provides friendly, expert advice.
'Unlike the youth of today, I didn't grow up with the internet, smartphones or other gadgets. If something stops working, I switch it off and back on again. That usually helps. But now and then that's not enough, so I call the Priorité Hotline. Someone will answer straight away and attend to my needs in a friendly way, or they will transfer me to the right person.
This personal helpline for Priorité customers saves me a lot of time – time that I would otherwise be spending in a call queue. Although the advisers only know me from talking on the phone, they always put me at ease and take me seriously, even if I'm calling about something minor. That's what I call professional service.'