Priorité Hotline: 0800 88 11 12
My Service Order My Service now as an ongoing subscription or single support package at a fixed price.

Order online here or by phone:
0800 88 11 12.

Your technical support – simple and quick.

My Service: professional support by subscription

Problems with your computer, printer, tablet or smartphone? They'll soon be a thing of the past thanks to the My Service experts. They're ready to help you with all of your issues and questions. Personal support is available by phone, in the Swisscom Shop or onsite for maximum convenience.


Benefit from your Priorité status:

  1. Order now and benefit: two months free
  2. No telephone waiting periods: you'll be put through to the first available employee
  3. Device protection for maximum security:
    no unauthorised access to your computers or smartphones ? guaranteed.

My Service services

Advice and tips

✓ 

For your home network and all devices like computers, notebooks, TVs, smartphones etc.

✓ 

For software like Office programs and mobile apps

Maintenance & setup

✓ 

On computers, tablets, printers, smartphones etc.

✓ 

For e-mail accounts (e.g. Outlook) on computers and smartphones

✓ 

On anti-virus programs, firewalls and e-mail encryption

Technical support

✓ 

For software and
data security

✓ 

For using programs
and data

✓ 

For solving technical
problems

Recommendations for Priorité customers

Standard subscription

For small households

Plus subscription

For families

Telephone support
Included

Telephone support
Included

Support in a Swisscom Shop
Included (for smartphones and tablets)

Support in a Swisscom Shop
Included (for smartphones and tablets)

Support at your home
Time-based billing (CHF 40.- per 15 min)
Free call-out (worth CHF 80.-)

Support at your home
Time-based billing (CHF 40.- per 15 min)
Free call-out (worth CHF 80.-)

1 PC
Ongoing service optimisation 1)

1 PC
Ongoing service optimisation 1)

Swisscom Academy
50.- voucher included 2)

Swisscom Academy
50.- voucher included 2)

CHF 19.-/mth

CHF 29.-/mth

1) Constant security check/performance optimisation are included. My Service provides you with help programs that constantly check your computer for vulnerabilities and fix small errors automatically (number of PCs depend on subscription).

2) More about Swisscom Academy.

* Fair use policy applies. For further details see My Service offer conditions (PDF, 107kB).

My Service offers without a subscription

You need urgent support with a technical issue, but don't have a My Service subscription? No problem. Give us a call and we'll help over the phone or onsite:

Mon-Fri: 8 am - 9 pm
Sat: 8 am - 5 pm
–––––––––––––––––––––––––
Calculated according to time needed:
CHF 40 per 15 mins
Travel costs for onsite support: CHF 80

0800 822 830:

Exclusively for Priorité customers
No telephone waiting periods

Do you have any questions about My Service?

Write us via the contact form or call us for a personal consultation:
+41 (0)800 88 11 12.

We look forward to assisting you!

Order a My Service subscription

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