This column shows you what 'even better service' means to us. Going the extra mile, always finding a solution. Just for you. This not only makes our customers happy, it also makes our team even more motivated. Georg Schmid explains how it works in practice.
For Georg Schmid, the Priorité customer service team is always the first port of call if one of his devices doesn't work. The hotline never leaves him waiting and always provides friendly, expert advice.
'Unlike the youth of today, I didn't grow up with the internet, smartphones or other gadgets. If something stops working, I switch it off and back on again. That usually helps. But now and then that's not enough, so I call the Priorité Hotline. Someone will answer straight away and attend to my needs in a friendly way, or they will transfer me to the right person.
This personal helpline for Priorité customers saves me a lot of time – time that I would otherwise be spending in a call queue. Although the advisers only know me from talking on the phone, they always put me at ease and take me seriously, even if I'm calling about something minor. That's what I call professional service.'