Priorité Hotline: 0800 88 11 12
servicePlus: Experience

Moving service 

Moving house? We'll take care of it – on time, seamlessly. One call to our Priorité Hotline is all it takes – you'll have a personal point of contact who will coordinate everything in your new home from start to finish. That means phone, Internet and TV. The Priorité agent will be there to support you throughout the entire moving process.

A new device every year

Priorité customers can expect a very special bonus: with the Priorité Hotline, you can receive a new smartphone at a special price in the current Priorité year instead of every 24 months.*

Call-back service

Your time is too valuable to waste. If our hotline staff are busy, you don't have to hold the line. One touch of a button is all it takes to request an immediate callback from the next available Priorité agent.

Appointment reservation 

You can book an appointment for a consultation in the participating Swisscom Shop of your choice by calling the Priorité Hotline. We'll make sure that a consultant is on hand at the requested time. You can also book your personal Swisscom Shop consultation at or through the Swisscom Customer Center.

Pick-up and delivery service

Do you have a defective device but no time to take it into a Swisscom Shop? No problem. Call the Priorité Hotline and we'll come to collect it. We can also drop off a replacement device on request.

* This offer is only valid if you have not received a reminder notice in recent months.

servicePlus: more than just a promise

This new column shows you what ‘even better service’ means to us. Going the extra mile, always finding a solution. Just for you. This not only makes our customers happy, it also makes our team even more motivated. M. Gomez explains how it works in practice.


'My Mister Swisscom' 

M. Gomez has been a Priorité customer for four years now. He has always appreciated the personal hotline in particular. The first time he spoke with Sandro Tuccio was about two years ago: 'This man managed to surpass a level of service that is, in my opinion, already impeccable.

Sandro Tuccio always handles all of my matters with integrity and dependability. I can simply write him an email – and because he is so competent, I know that he will take care of everything quickly and to my full satisfaction. Mr Tuccio is simply a phenomenal customer care representative, who I know I can always depend on. So when Swisscom sent me an SMS asking me to rate my customer service experience, I thought that a simple scale of 1 to 10 could hardly do justice to describing his skills. That's why I called him 'Mister Swisscom' – a title he most certainly deserves.

My own profession also involves customer contact, and sometimes I wish I had these same qualities. He's friendly, helpful and has a service mentality. All of this goes well beyond the conventional standard. That's how it should be.'