Priorité Hotline: 0800 88 11 12
servicePlus: Experience

Moving service 

Moving house? We'll take care of it – on time, seamlessly. One call to our Priorité Hotline is all it takes – you'll have a personal point of contact who will coordinate everything in your new home from start to finish. That means phone, Internet and TV. The Priorité agent will be there to support you throughout the entire moving process.

A new device every year

Priorité customers can expect a very special bonus: with the Priorité Hotline, you can receive a new smartphone at a special price in the current Priorité year instead of every 24 months.*

Call-back service

Your time is too valuable to waste. If our hotline staff are busy, you don't have to hold the line. One touch of a button is all it takes to request an immediate callback from the next available Priorité agent.

Appointment reservation 

You can book an appointment for a consultation in the participating Swisscom Shop of your choice by calling the Priorité Hotline. We'll make sure that a consultant is on hand at the requested time. You can also book your personal Swisscom Shop consultation at or through the Swisscom Customer Center.

Pick-up and delivery service

Do you have a defective device but no time to take it into a Swisscom Shop? No problem. Call the Priorité Hotline and we'll come to collect it. We can also drop off a replacement device on request.

* This offer is only valid if you have not received a reminder notice in recent months.

servicePlus: more than just a promise

This new column shows you what 'even better service' means to us. Going the extra mile, always finding a solution. Just for you. This not only makes our customers happy, it also makes our team even more motivated. Georg Schmid explains how it works in practice.


No call queueing, just immediate assistance 

For Georg Schmid, the Priorité customer service team is always the first port of call if one of his devices doesn't work. The hotline never leaves him waiting and always provides friendly, expert advice.

'Unlike the youth of today, I didn't grow up with the internet, smartphones or other gadgets. If something stops working, I switch it off and back on again. That usually helps. But now and then that's not enough, so I call the Priorité Hotline. Someone will answer straight away and attend to my needs in a friendly way, or they will transfer me to the right person.

This personal helpline for Priorité customers saves me a lot of time – time that I would otherwise be spending in a call queue. Although the advisers only know me from talking on the phone, they always put me at ease and take me seriously, even if I'm calling about something minor. That's what I call professional service.'